Please visit our size charts page to see sizing for each of our products.
Original Favorites is not responsible for shipping costs on returns for items that don't fit.
FAQ
General Questions
How does your product fit?
How can I order samples?
All of our products are available for purchase on the website as a sample if you like. We do not offer free samples of any of our products though.
Do you offer free shipping?
We do not offer free shipping for any order regardless of order size or volume.
Can you change the method of payment on my order?
We are not able to change the method of payment once an order has been placed.
If you are returning an order, the refund will be processed onto the original form of payment used to purchase.
Shipping
How much does shipping cost?
Shipping costs are determined by the volume of your order.
We offer various shipping methods that are priced differently depending upon a variety of factors. But you can see what the shipping costs would be on your order by going to your cart and adding your address to the order. At the checkout page before you enter payment info it will lay out your options and pricing.
How long will it take my order to ship?
Processing times for orders are approximately 24-48 hours depending on the order volume. Orders are processed on a first come, first serve basis, Monday thru Fridays from 8 am to 4 pm. The cutoff time for same-day processing is 11am MST.
Shipping times are determined by the courier you select at checkout. Once an order has been processed and scanned from our warehouse, you will receive an estimated delivery date provided once tracking is available.
Please note that estimated processing times are separate from estimated shipping times.
Where is your fulfillment and distribution?
Our fulfillment center is located offsite in Aurora, Colorado.
Do you offer international shipping?
We do offer international shipping. We have various FedEx and USPS international shipping methods available at checkout.
Original Favorites is not responsible for taxes, import duties, or customs fees incurred for goods shipped outside of the US.
The customer is responsible for charges, even if the shipment is refused upon delivery.
The time it takes to receive your package will depend on your customs office and clearance of your package.
International Duty & Freight
Original Favorites is not responsible for taxes, import duties, or customs fees incurred for goods shipped outside of the US.
The customer is responsible for charges, even if the shipment is refused upon delivery.
The time it takes to receive your package will depend on your customs office and clearance of your package.
Can you use my company's shipping account?
We are unable to use any outside shipping agent or account to complete shipping on your order.
For larger orders (1000+ pieces), we can work with you to arrange freight and delivery options though. Contact us at info@originalfavorites.com
What if my order is short items?
If you receive your order and there are any items missing, please let us know within 3 business days of receiving the shipment. We expect our clients to check-in their orders within 3 business days of receiving them. If we didn’t process your order accurately, we will be happy to send you replacement items.
Any items that are reported to us after 3 business days of the customer receiving the shipment will not be replaced by Original Favorites.
If you are shipping to a decorator, we recommend communicating this expectation to them.
If you are shipping to a decorator, we recommend communicating this expectation to them.
What if I receive damaged goods?
All claims for damaged or defective goods must be made within 72 hours of receipt of merchandise.
Any items that are reported to us after 3 business days of the customer receiving the shipment will not be replaced by Original Favorites.
If you are shipping to a decorator, we recommend communicating this expectation to them.
If you are shipping to a decorator, we recommend communicating this expectation to them.
Please email customerservice@originalfavorites.com and include pictures of the damage or defect.
COVID 19 Shipping Update
Due to COVID-19 protocols regarding staffing as well as an increase in order volume, our order processing timelines may be 1 additional business day at the moment.
Additionally, please be aware that UPS, USPS, and FedEx may not be honoring posted transit times on freight options. Whatever company you select at checkout will be the courier handling your package. Once the package is picked up by that shipping courier you selected at checkout, the package will then be in their possession and could be subject to altered delivery times due to the pandemic.
We are unfortunately not able to take financial responsibility for their shipping delays and any refunds for delayed deliveries will need to be addressed with your shipping courier. Packages delivered to the address provided at checkout but unaccounted for by the customer will not be reimbursed or replaced.
Returns & Exchanges
What is your return policy?
We will accept returns within 14 days of the ship date. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
The customer will be responsible for return shipping.
If you received defective merchandise please email us pictures of the damage at customerservice@originalfavorites.com
Merchandise must be returned in the original polybag.
Please include a copy of the invoice to ensure proper credit in a timely manner (approximately two weeks from return arrival).
All returns are subject to a 20% or $25 (whichever is greater) restocking fee.
Please note, we do not accept returns for custom orders, washed, or decorated merchandise.
How do I return an item?
Visit our returns center and submit a return request. Once your return is approved, you'll get an email with next steps.
Please make sure that your items meet our return conditions.If the package does not reach us safely we will not be able to complete the return so we recommend sending via a traceable method. Original Favorites is not responsible for lost or misrouted items being returned.
What if there is an error with my order?
If your order arrives incorrect, please email us at customerservice@originalfavorites.com or call us at (303) 339-0968 we will get it resolved for you as quickly as possible.
How will I be refunded?
Once we receive your items and make sure that they meet the conditions above, you will receive a refund for the purchase price (excluding original shipping cost) directly to the method of payment used for the purchase.
We do our best to process refunds as quickly as possible but please allow up to 2 weeks from the date your return in our office for the return to be processed. You will receive an email notification of the status of your refund once finalized.
What is your exchange policy?
If you would like to exchange items, simply place a new order on the website for desired items. Once the new order is placed, follow the steps outlining how to return the undesired items described above and we can process your returned items.
*Please note inventory is not guaranteed when exchanging items as stock changes from day to day.
Can you modify my order?
We cannot modify orders that have been placed and not shipped yet.
Do you allow international returns?
We do not allow international returns. All international sales are final.
STILL HAVE QUESTIONS?
Feel free to schedule a time to talk to us this week by clicking the link below and getting onto our calendar. We would be happy to set aside some time specifically for you to chat about your brand or business and to see how we can best assist.