How does your product fit?
How can I order samples?
All of our products are available for purchase on the website as a sample if you like. We do not offer free samples of any of our products though.
Do you offer free shipping?
We do not offer free shipping for any order regardless of order size or volume.
Can you change the method of payment on my order?
We are not able to change the method of payment once an order has been placed.
If you are returning an order, the refund will be processed onto the original form of payment used to purchase.
How much does shipping cost?
Shipping costs are determined by the volume of your order.
We offer various shipping methods that are priced differently depending upon a variety of factors. But you can see what the shipping costs would be on your order by going to your cart and adding your address to the order. At the checkout page before you enter payment info it will lay out your options and pricing.
Where is your fulfillment and distribution?
Our fulfillment center is located offsite in Aurora, Colorado.
Do you offer international shipping?
We do offer international shipping. We have various UPS and USPS international shipping methods available at checkout.
Original Favorites is not responsible for taxes, import duties, or customs fees incurred for goods shipped outside of the US.
The customer is responsible for charges, even if the shipment is refused upon delivery.
The time it takes to receive your package will depend on your customs office and clearance of your package.
Can you use my company's shipping account?
We are unable to use any outside shipping agent or account to complete shipping on your order.
For larger orders (1000+ pieces), we can work with you to arrange freight and delivery options though. Contact us at email@example.com
Returns & Exchanges
What is your return policy?
We will accept returns within 30 days of the purchase date. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
The customer will be responsible for return shipping.
Defective merchandise can be returned to us free of charge if in "brand new condition" which would require it to be unused, unworn, and with their original tags attached. A piece of tape indicating the flaw will help us process the return faster.
Please include a copy of the invoice to ensure proper credit in a timely manner (approximately two weeks from return arrival).
All returns are subject to a 20% or $25 (whichever is greater) restocking fee.
Please note, we do not accept returns for custom orders, washed, or decorated merchandise.
How do I return an item?
Please make sure that your items meet our return conditions above and then ship your products to:
2650 Walnut Street
Denver, CO 80205
Please make sure to include your name, order number, and contact information in the box. If the package does not reach us safely we will not be able to complete the return so we recommend sending via a traceable method. Original Favorites is not responsible for lost or misrouted items being returned.
What if there is an error with my order?
How will I be refunded?
Once we receive your items and make sure that they meet the conditions above, you will receive a refund for the purchase price (excluding original shipping cost) directly to the method of payment used for the purchase.
We do our best to process refunds as quickly as possible but please allow up to 2 weeks from the date your return in our office for the return to be processed. You will receive an email notification of the status of your refund once finalized.
What is your exchange policy?
If you would like to exchange items, simply place a new order on the website for desired items. Once the new order is placed, follow the steps outlining how to return the undesired items described above and we can process your returned items.
*Please note inventory is not guaranteed when exchanging items as stock changes from day to day.
Can you modify my order?
We cannot modify orders that have been placed and not shipped yet.
Do you allow international returns?
We do not allow international returns. All international sales are final.
Custom Production & Design
What is the minimum order size for custom production?
To utilize our custom platform minimum order quantities usually start at 500 pieces per color per style and can increase quickly from there depending on the product. If you are unable to reach these minimum order quantities we are happy to ship our stock products to your local screen printer, embroidery shop or decorator of choice.
If you would like a custom color in our stock products, the following minimums apply:
Tshirts & Polos: 1000 pieces per color
Sweatshirts & Beanies: 500 pieces per color
For those are able to meet those minimums, we would be happy to schedule a call to go through your order. Please click here to schedule a call.
Will you help with the design of my custom order?
We do offer design services for our clients and have helped many create unique and innovative products and execute design concepts.
Will you help fufill and distribute my orders?
STILL HAVE QUESTIONS?
Feel free to schedule a time to talk to us this week by clicking the link below and getting onto our calendar. We would be happy to set aside some time specifically for you to chat about your brand or business and to see how we can best assist.