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Return Policy

Returns

  • All return claims must be requested within 7 days of the delivery date. 
  • Returning items must be in new, unworn condition and in their original packaging.  Any items that are not within this criteria will be rejected.  
  • All orders over $100 are subject to a 10% restocking fee.  This accounts for our warehouse team inspecting each product for damage and receiving the items back into inventory.  
  • Sample orders under 10 items or Sample Packs are not eligible for return.  
  • Retired product sales are final and are not eligible for return. 
  • International sales are final and are not eligible for return. 
  • Original Favorites is not responsible for return shipping.  
  • We do not accept returns for custom, washed, or decorated merchandise

To file a return claim, please email customerservice@originalfavorites.com to request a link to our returns center.  


Refunds

  • Please allow up to 7 business days from the return delivery date for your return to be processed.
  • A refund will be issued within this time frame to your original payment method.  The exact timing that the funds will be available will be determined by your bank; usually within 3-5 business days.  

Defective Merchandise

  • All claims for damaged or defective goods must me made within 72 hours of receipt of the merchandise.
  • Any items that are reported to us after 3 business days of receipt will not be replaced by Original Favorites.
  • If you are shipping to a decorator, we recommend communicating this expectation to them.