Skip to content

Restocks

The Restock Timeline

We do our best to keep product stocked at all times. The reality is that demand often times simply exceeds supply for our products. Although we are ramping up our production capabilities, we wanted to help you better understand the process of getting our product to you. We have a high level overview which details the process from the moment it leaves the warehouse until it arrives at your door. During this period of time there are a variety of factors that are out of our control, but we will do our best to keep our customers updated on where each shipment is.

Leaves Factory

Ocean Freight

Clears US Customs

Railroad

Received at Warehouse

Starts Shipping!

1. Leaves Factory

Once our garments have been completed they are ready to make their way to our warehouse in Denver. This means that they are sent to a coordinating harbor and placed on a ship to the U.S.

There are a number of different routes that the product may take and entry points where it may enter the U.S. We are sent tracking information as soon as it leaves the factory with estimated information on when it is expected to make landfall.

2. Ocean Freight

Once the product leaves the warehouse it travels by boat to make the journey to the U.S. We choose to use ocean freight instead of air freight because it is more environmentally friendly and because it allows us to keep the cost of your products down and to limit our carbon footprint.

3. Clearing U.S. Customs

Once the freight arrives at the port as long as the product is not flagged or randomly screened it will clear U.S. Customs in a matter of days.

However, if the container is randomly selected to be screened, it could delay the process by 10 days. Further, if it needs individual box screening, which is a random selection process, it can add 45 days to the process.

This process is completely out of our control and screening tends to happen randomly and without our knowledge.

4. Railroad

Once the shipment is unloaded from the ocean freighter and has cleared customs, it is loaded onto a train. Train congestion is an ongoing problem in the US, especially when there is an influx of imports. Just like with customs, train congestion is something that is out of our control and doesn't have any pattern to it.

Once the shipment is loaded onto the train, the next stop is right outside of Denver, CO where our warehouse is located. Depending on where the train is coming from, the shipment can take a number of different routes to get to the warehouse, causing the travel time to vary.

We usually have an idea of how long the train will take from point A to point B should everything run on schedule and will update the chart below with all the facts we have.

5. Received at Warehouse

We use a 3PL , state-of-the-act facility for all of our fulfillment. Once a shipment arrives to our warehouse after being unloaded from the train, our warehouse team works to receive the thousands of cartons into our system. Once the products are unpacked and organized, we can start processing orders.

6. Start Shipping

Finally - your garments have made the journey, arrived to our warehouse, and are ready to ship! Once your backordered item has been fulfilled by our warehouse (typically within 5 business days after the product arrives), you will be emailed tracking information and details.

The rest is up to the shipping service you select at checkout.

  • Leaves Factory
  • Ocean Freight
  • U.S. Customs
  • Railroad
  • Received at Warehouse
  • Starts Shipping!

First Step: Leaving the Factory

Once our garments have been completed they are ready to make their way to our warehouse in Denver. This means that they are sent to a coordinating harbor and placed on a ship to the U.S.

There are a number of different routes that the product may take and entry points where it may enter the U.S. We are sent tracking information as soon as it leaves the factory with estimated information on when it is expected to make landfall.

Ocean Freight

Once the product leaves the warehouse it travels by boat to make the journey to the U.S. We choose to use ocean freight instead of air freight because it is more environmentally friendly and because it allows us to keep the cost of your products down and to limit our carbon footprint.

Clearing U.S. Customs

Once the freight arrives at the port as long as the product is not flagged or randomly screened it will clear U.S. Customs in a matter of days.

However, if the container is randomly selected to be screened, it could delay the process by 10 days. Further, if it needs individual box screening, which is a random selection process, it can add 45 days to the process.

This process is completely out of our control and screening tends to happen randomly and without our knowledge.

On the Road

Once the shipment is unloaded from the ocean freighter and has cleared customs, it is loaded onto a train. Train congestion is an ongoing problem in the US, especially when there is an influx of imports. Just like with customs, train congestion is something that is out of our control and doesn't have any pattern to it.

Once the shipment is loaded onto the train, the next stop is right outside of Denver, CO where our warehouse is located. Depending on where the train is coming from, the shipment can take a number of different routes to get to the warehouse, causing the travel time to vary.

We usually have an idea of how long the train will take from point A to point B should everything run on schedule and will update the chart below with all the facts we have.

Arriving to the Warehouse

We use a 3PL , state-of-the-act facility for all of our fulfillment. Once a shipment arrives to our warehouse after being unloaded from the train, our warehouse team works to receive the thousands of cartons into our system. Once the products are unpacked and organized, we can start processing orders.

On it's way to you!

Finally - your garments have made the journey, arrived to our warehouse, and are ready to ship! Once your backordered item has been fulfilled by our warehouse (typically within 5 business days after the product arrives), you will be emailed tracking information and details.

The rest is up to the shipping service you select at checkout.

 

So, where is your product?

Although we do our best to estimate when products will be back in stock there are certain aspects of this process that are out of our control and can cause delays. As we get updates from the various stages of the shipment we will update the chart below with dates or notes regarding the current status of each individual product shipment. Should you have any questions regarding your order, as always, feel free to contact us.

Product Left Factory On Freight Cleared Customs On Railroad Arrive
Supima® T-Shirts
(all colors + new colors)

3/19/20

3/23/20

Estimated - 5/9/20

Estimated - 5/11/20

Estimated - 5/20/20
400gsm Sweatshirts + Sweatpants
(all colors + new colors)

2/3/20

2/9/20

4/1/20

Estimated - 4/3/20

Estimated - 4/7/20
Supima® T-Shirts
(all colors + new colors)

10/10/19

10/15/19

12/3/19

12/7/19

12/17/19
400gsm Sweatshirts + Sweatpants
(all colors + new colors)

8/1/19

8/5/19

9/27/19

9/30/19

10/11/19
x