Restocks

1. Leaves Factory

Once our garments have been completed they are ready to make their way to our warehouse in Denver. This means that they are sent to a coordinating harbor and placed on a ship to the U.S.

There are a number of different routes that the product may take and entry points where it may enter the U.S. We are sent tracking information as soon as it leaves the factory with estimated information on when it is expected to make landfall.

2. Ocean Freight

Once the product leaves the warehouse it travels by boat to make the journey to the U.S. We choose to use ocean freight instead of air freight because it is more environmentally friendly and because it allows us to keep the cost of your products down and to limit our carbon footprint.

3. Clearing U.S. Customs

Once the freight arrives at the port as long as the product is not flagged or randomly screened it will clear U.S. Customs in a matter of days.

However, if the container is randomly selected to be screened, it could delay the process by 10 days. Further, if it needs individual box screening, which is a random selection process, it can add 45 days to the process.

This process is completely out of our control and screening tends to happen randomly and without our knowledge.

4. Railroad

Once the shipment is unloaded from the ocean freighter and has cleared customs, it is loaded onto a train. Train congestion is an ongoing problem in the US, especially when there is an influx of imports. Just like with customs, train congestion is something that is out of our control and doesn't have any pattern to it.

Once the shipment is loaded onto the train, the next stop is right outside of Denver, CO where our warehouse is located. Depending on where the train is coming from, the shipment can take a number of different routes to get to the warehouse, causing the travel time to vary.

We usually have an idea of how long the train will take from point A to point B should everything run on schedule and will update the chart below with all the facts we have.

5. Received at Warehouse

We use a 3PL , state-of-the-act facility for all of our fulfillment. Once a shipment arrives to our warehouse after being unloaded from the train, our warehouse team works to receive the thousands of cartons into our system. Once the products are unpacked and organized, we can start processing orders.

6. Start Shipping

Finally - your garments have made the journey, arrived to our warehouse, and are ready to ship! Once your backordered item has been fulfilled by our warehouse (typically within 5 business days after the product arrives), you will be emailed tracking information and details.

The rest is up to the shipping service you select at checkout.